Terms of Use

Last updated: 7 September 2026

Welcome to the official website of Villa Silvia.

These Terms of Use govern the use of vilasilvia.com, including the information, content and enquiry functions available through the website.

The website allows visitors to learn about Villa Silvia and to contact us regarding a possible stay. It does not operate as an online payment platform.

No payments are made or processed through this website.

By using this website, you agree to these Terms of Use. Where you submit a booking request or subsequently make a reservation directly with Villa Silvia, additional booking-specific conditions communicated to you before confirmation may also apply.

1. Service Provider

The website and accommodation services are provided by:

[FULL LEGAL NAME OF THE ACCOMMODATION PROVIDER]
trading as Villa Silvia

Krančići 94
52464 Kaštelir
Croatia

OIB / Tax Identification Number: [INSERT]
Registration / approval number: [INSERT]
Competent authority / register: [INSERT]

Email: silvia.deklic@gmail.com
Telephone: +385 98 177 2490
Website: vilasilvia.com

The legal name, address and direct contact details of the service provider must be readily accessible on the website under Croatian electronic-commerce legislation.

2. Purpose of the Website

The official Villa Silvia website provides information about the property and the wider Villa Silvia project, including:

• Villa Silvia and its accommodation
• architecture and estate
• facilities and amenities
• Gallery
• Location
• Our Philosophy
• Heritage
• Journal by Villa Silvia
• SIL94
• contact information
• the possibility to send an enquiry or booking request

The website is intended to provide visitors with accurate information and a direct way to contact Villa Silvia.

It is not an online travel agency or an online payment platform.

3. Information on the Website

Villa Silvia makes reasonable efforts to ensure that information published on the website is accurate and up to date.

However, minor differences may occasionally arise between the website and the property as a result of:

• maintenance
• improvements
• replacement of furniture or equipment
• landscaping
• seasonal changes
• technical updates
• further development of the property

Photographs are intended to represent Villa Silvia accurately but may not necessarily show every element exactly as it exists at the time of a particular stay.

Where information is material to your decision to book, the conditions communicated and confirmed for your individual reservation will apply.

Nothing in these Terms limits any mandatory rights a consumer may have in relation to materially incorrect or misleading information.

4. Booking Requests

Visitors may send an enquiry or booking request through the website.

Submitting a booking request through vilasilvia.com:

• does not guarantee availability
• does not constitute a confirmed reservation
• does not constitute payment
• does not charge the visitor
• does not collect credit-card or debit-card information

A booking request is simply a request for Villa Silvia to contact the visitor regarding a possible stay.

After receiving the request, Villa Silvia may communicate directly with the prospective guest regarding availability, price and the conditions applicable to the requested stay.

5. When a Reservation Becomes Confirmed

A booking request submitted through the website is not automatically a confirmed reservation.

Before a direct reservation becomes binding, Villa Silvia will communicate the material conditions applicable to the proposed stay.

These may include:

• dates of stay
• number of guests
• total price
• applicable mandatory charges
• payment arrangements
• payment deadlines
• cancellation conditions
• modification conditions
• arrival and departure information
• other important conditions relating to the stay

A reservation becomes confirmed only after the confirmation procedure communicated by Villa Silvia has been completed and Villa Silvia has provided confirmation to the guest, normally by email or another agreed durable means of communication.

The individual conditions communicated and accepted in connection with a confirmed reservation form part of the accommodation agreement.

6. No Payments Through the Website

No payment is made or processed through vilasilvia.com.

The website:

• has no online payment gateway
• does not process credit-card payments
• does not process debit-card payments
• does not collect payment-card numbers
• does not collect CVV or similar card-security codes
• does not charge the visitor when an enquiry is submitted

If payment is required after a reservation has been agreed, the relevant:

• amount
• payment method
• payment deadline
• payment instructions

will be communicated directly between Villa Silvia and the guest outside the website.

Visitors should never send payment-card details through website forms or ordinary email.

Payments made to independent booking platforms are likewise not processed through vilasilvia.com.

7. Prices

Submitting an enquiry through the website is free of charge.

The price applicable to a direct reservation is the price communicated to and accepted by the guest for the specific requested stay.

Before a reservation becomes binding, the guest will be informed of the total price and any unavoidable charges applicable to that reservation.

Depending on the particular booking, these may include applicable:

• tourism charges
• taxes
• deposits
• cleaning charges
• other mandatory fees

No additional mandatory charge should become payable solely because it was not disclosed before the booking was confirmed.

8. Payment Arrangements

Where payment is required for a confirmed reservation, it takes place outside vilasilvia.com.

The particular booking communication may specify:

• whether an advance payment is required
• amount of any advance payment
• due date
• remaining balance
• agreed payment method
• consequences of non-payment

These arrangements form part of the conditions applicable to the individual reservation.

9. Cancellation and Modification

Cancellation and modification conditions may differ depending on the individual reservation.

For this reason, the specific conditions applicable to the requested stay will be communicated to the guest before the reservation becomes binding.

They may address matters such as:

• cancellation deadlines
• cancellation charges
• treatment of advance payments
• date changes
• changes to the number of guests
• no-show
• early departure

The conditions communicated and accepted for the confirmed reservation apply to that booking.

10. No General 14-Day Right of Withdrawal for Date-Specific Accommodation

Consumers should note that the general 14-day withdrawal right applicable to many distance contracts does not apply to non-residential accommodation services where the service is to be provided on a specific date or during a specific period.

Croatian consumer law expressly excludes such date-specific accommodation contracts from the general right of withdrawal.

Therefore, a confirmed reservation cannot automatically be cancelled within 14 days simply because it was arranged remotely.

Any applicable cancellation or refund rights are determined by:

• the conditions of the individual reservation
• mandatory consumer law
• any additional rights expressly granted by Villa Silvia

11. Changes Requested by the Guest

Requests to change a confirmed reservation are subject to availability and acceptance by Villa Silvia.

This includes requests concerning:

• dates
• number of guests
• duration of stay
• other material booking conditions

A requested change may result in a different price, payment schedule or cancellation conditions.

Any material change will be communicated before becoming binding.

12. Changes or Cancellation by Villa Silvia

If Villa Silvia becomes unable to provide accommodation that has already been confirmed, the guest will be informed as soon as reasonably possible.

The consequences will be handled in accordance with:

• the confirmed booking conditions
• the circumstances concerned
• applicable Croatian and European Union law

Nothing in these Terms limits any mandatory right of a consumer to reimbursement, compensation or another remedy where such a right exists under applicable law.

13. Guest Eligibility

The person making a reservation must:

• be at least 18 years old
• have legal capacity to enter into the accommodation agreement
• provide accurate information
• provide valid contact details

The person making the reservation is responsible for ensuring that the members of their group are informed of and comply with the conditions applicable to the reservation and stay.

14. Guest Registration and Identification

Villa Silvia is required to comply with Croatian statutory guest-registration requirements.

Guests must therefore provide the information required for registration in the national eVisitor system.

Information may be taken from:

• an identity card
• passport
• another legally accepted identity document

Croatian rules require accommodation providers to register guests in eVisitor within 24 hours of arrival and deregister them within 24 hours of departure.

Guests are required to provide the information necessary for Villa Silvia to fulfil this legal obligation.

15. Check-in and Check-out

Guests must comply with the check-in and check-out times communicated in connection with their reservation.

Early check-in or late check-out may be possible only where expressly agreed with Villa Silvia.

They should not be assumed to be available unless confirmed.

16. Maximum Occupancy

The number of persons staying overnight at Villa Silvia may not exceed:

• the number confirmed in the reservation, or
• the legally permitted capacity of the accommodation,

whichever is lower.

Additional or unregistered overnight guests are not permitted unless expressly agreed with Villa Silvia and permitted under applicable law.

17. House Rules

Guests must comply with the House Rules applicable to Villa Silvia.

The House Rules may contain additional provisions relating to:

• arrival and departure
• quiet hours and noise
• visitors
• smoking
• pets
• swimming-pool use
• children and supervision
• parking
• waste disposal
• safety
• sports and recreational facilities
• bicycles
• use of outdoor areas
• furniture and equipment
• parties, events or gatherings

Where House Rules form part of the accommodation agreement, they will be made available to the guest in an appropriate manner.

18. Responsible Use of the Property

Guests are expected to use Villa Silvia and its facilities responsibly and with reasonable care.

The villa, gardens, swimming pool, terraces, recreational facilities, furniture and equipment should be used only for their intended purposes.

Guests must not intentionally or negligently damage the property or create unnecessary risk to people, property or neighbouring properties.

19. Damage to the Property

Subject to applicable law, a guest may be responsible for damage caused intentionally or negligently by:

• the guest
• members of their group
• persons for whom the guest is legally responsible

Normal wear and tear is not considered damage.

If a specific reservation involves a security deposit or another damage-related arrangement, this will be communicated before the reservation is confirmed.

20. Children and Supervision

Children must be appropriately supervised by a responsible adult.

Particular care should be taken around facilities and areas such as:

• swimming pool
• playground
• trampoline
• sports areas
• stairs
• terraces
• gardens

These provisions do not exclude or reduce any legal responsibility of Villa Silvia that cannot lawfully be excluded.

21. Swimming Pool and Recreational Facilities

Guests must use the swimming pool, bicycles, sports areas and other recreational facilities responsibly.

Any safety instructions provided at the property must be followed.

Guests are responsible for considering their own abilities and for appropriately supervising children and other persons requiring supervision.

22. Personal Belongings

Guests are expected to take reasonable care of their personal belongings.

Any liability of Villa Silvia for loss, theft or damage is determined by applicable law.

Nothing in these Terms excludes liability where exclusion would not be legally permitted.

23. Events Beyond Reasonable Control

There may be exceptional circumstances outside the reasonable control of either party that prevent or materially affect the provision of accommodation.

Such circumstances may include, where applicable:

• serious natural events
• governmental restrictions
• major infrastructure failures
• other extraordinary events outside reasonable control

The legal consequences of such circumstances will be determined according to applicable law and the conditions of the individual booking.

Mandatory consumer rights remain unaffected.

24. Liability

Villa Silvia is responsible for its obligations to the extent required by applicable Croatian and European Union law.

Nothing in these Terms is intended to exclude or restrict:

• liability that cannot legally be excluded
• mandatory consumer rights
• statutory rights to compensation or other remedies

Guests remain responsible for their own unlawful or negligent behaviour and for responsible use of the accommodation and its facilities.

25. Third-Party Booking Platforms

Villa Silvia may also be presented or bookable through independent booking platforms.

Where a reservation is made through a third-party platform, that platform's own conditions may apply to matters including:

• reservation process
• payment
• cancellation
• refunds
• service fees
• communication

A payment processed by an independent booking platform or its payment provider is not a payment processed through vilasilvia.com.

Visitors should review the applicable terms of the relevant platform.

26. External Websites and Services

The website may contain links to independent third-party websites and services, including:

• maps
• social-media platforms
• booking platforms
• other external resources

Villa Silvia does not control the independent operation or content of those third-party services.

Their own terms of use and privacy policies may apply.

27. Intellectual Property

Unless otherwise indicated, all original content on vilasilvia.com is owned by, licensed to or otherwise lawfully used by Villa Silvia.

This includes, where applicable:

• text
• photographs
• videos
• graphics
• logos
• branding
• website design elements
• Heritage materials
• Journal by Villa Silvia materials
• SIL94 materials
• original written and visual content

Content may not be copied, reproduced, distributed, sold, commercially exploited or materially modified without prior permission except where such use is permitted by law.

28. Permitted Use of the Website

The website may be used for lawful personal and informational purposes.

Users must not:

• attempt unauthorised access to the website or its systems
• interfere with website security
• introduce malware or harmful code
• misuse contact or booking forms
• deliberately provide fraudulent information
• impersonate another person
• unlawfully copy protected content
• use automated methods to unlawfully extract protected website content
• use the website in violation of applicable law or third-party rights

29. Availability of the Website

Villa Silvia aims to keep the website available and functioning properly.

However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of:

• maintenance
• technical problems
• hosting issues
• security measures
• updates
• circumstances outside reasonable control

Temporary website unavailability does not affect an already confirmed reservation.

30. Written Consumer Complaints

Consumers may submit a written complaint to Villa Silvia by email or post.

Email:
silvia.deklic@gmail.com

Postal address:
Villa Silvia / [FULL LEGAL NAME]
Krančići 94
52464 Kaštelir
Croatia

Villa Silvia will respond to a written consumer complaint in writing within the legally prescribed period.

Under the Croatian Consumer Protection Act, a trader must currently respond to a written consumer complaint within 15 days of receiving it and retain records of written complaints on a durable medium for one year.

31. Alternative Dispute Resolution

Villa Silvia encourages guests to contact us directly first where a question, disagreement or complaint arises so that the matter can, where possible, be resolved directly.

Consumers may also use competent alternative dispute-resolution mechanisms available under Croatian and European Union consumer law where applicable.

32. Applicable Law

These Terms and direct accommodation agreements with Villa Silvia are governed by Croatian law.

Where the guest is a consumer, this choice of law does not deprive the guest of mandatory consumer protections that apply under relevant European Union law.

33. Jurisdiction

Jurisdiction over disputes is determined in accordance with applicable Croatian and European Union law.

Nothing in these Terms restricts a consumer's mandatory right to bring proceedings before a court available to them under applicable consumer and jurisdiction rules.

34. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions remain effective to the extent permitted by law.

The affected provision will apply only to the maximum extent legally permissible.

35. Changes to these Terms

Villa Silvia may update these Terms to reflect changes to:

• the website
• services
• booking procedures
• operational practices
• applicable legislation

The current version will be published on this page.

Changes to the general Terms do not retroactively replace the specific conditions already agreed for a confirmed reservation unless the parties validly agree otherwise.

Last updated: 7 September 2026